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Smartphone Loans
FAQs
Contact Us
Home
About Us
Smartphone Loans
FAQs
Contact Us
+254 709 369939
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FAQs
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FAQs
Application Process
How long does the application process take?
Our application process typically takes 5–10 minutes to complete online. Most applications receive approval within 30 minutes during business hours.
What documents do I need to apply?
You’ll need a valid Kenyan ID or passport, a recent passport photo, KRA PIN, and bank or M-Pesa statements from the last 12 months.
What are the eligibility requirements?
You must be 18+ years old, a Kenyan citizen or resident, have a verifiable source of income, and provide a guarantor.
Loan Terms & Payments
What are the available repayment periods?
We offer flexible repayment terms from 3 to 6 months, depending on the device value and your financial profile.
Can I pay early without penalties?
Yes! You can make early payments or clear your loan early without penalties.
What happens if I miss a payment?
We currently don't have a grace period. We charge a 10% penalty on the installment balance.
Devices & Delivery
Are the devices brand new?
Yes. All devices are 100% brand new, factory sealed, and come with manufacturer warranties.
How is the device delivered?
Delivery is nationwide — 24–48 hours within Nairobi and 2–5 days in other towns. Delivery is free for orders above KES 50,000.
Can I return or exchange the device?
We only receive warranty claims and can be anytime within the warranty period.
Account & Payments
How can I make payments?
Payments can be made via M-Pesa to Mpesa Paybill 4043631 and loan number as the Account Number.
How do I get my loan statements?
Statements can be requested from Wuezesha.
For enquiries, please dial
+254 709 369939
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